Privacy Policy
Effective date: November 11, 2026 · Last updated: November 11, 2026
This Privacy Policy explains how BioQuest LLC (“BioAge,” “we,” “us,” or “our”) collects, uses, shares and protects your personal information when you visit bioage.app, take our online assessment, buy our products or use the member space (together, the “Service”).
Health information has its own policy. Your answers to the assessment, the scores and plan we calculate from them, and your purchase history are consumer health data. They are covered by our Consumer Health Data Privacy Policy (bioage.app/health-data-privacy). If the two policies differ on consumer health data, the Consumer Health Data Privacy Policy applies.
1. Information We Collect
1.1 Information You Give Us
- Contact details: your first name and email address, entered in the assessment or at checkout
- Assessment answers: see our Consumer Health Data Privacy Policy
- Purchase details: the products you buy, the amount, the date, and your billing name and email address. Card payments are handled by Stripe; we never see or store your full card number or security code
- Messages: what you write when you contact us, for example for support, a refund or a privacy request
1.2 Information Collected Automatically
- Device and browser information: browser type, device type, operating system, language and screen size
- Usage information: the pages you visit, the steps of the assessment you reach, the links you click, and the date and time of your visit
- Where you came from: the website or ad that brought you to us, including campaign tags (such as UTM parameters) and ad click identifiers (such as Meta’s and Google’s click IDs)
- IP address: used for security, fraud prevention and to estimate your general location (country or state, never your precise location)
- Member space activity: sign-in requests and sessions, to keep your access secure
1.3 Cookies and Similar Technologies
We and our partners use cookies, pixels, local storage and similar technologies:
| Type | What it does | Examples |
|---|---|---|
| Essential | Keeps you signed in to the member space, remembers your assessment progress and personalizes the checkout pages | Our own cookies and local storage |
| Analytics | Shows us how people use the Service and where they stop, so we can improve it | PostHog, Google Analytics |
| Advertising | Measures which ads lead to visits and purchases, and helps show our ads to people who may be interested | Meta pixel, Google Ads |
Our advertising and Google Analytics tags receive general events only, such as a page visit, starting or completing the assessment, or a purchase. They never receive your assessment answers, scores or plan.
2. How We Use Your Information
We use your personal information to:
- Provide the Service: run the assessment, deliver your results and plan, process your purchases and give you access to the member space
- Send you service emails, such as your purchase confirmation and member space sign-in codes
- Send you marketing emails about BioAge, such as tips, offers and reminders about an unfinished checkout (see section 4)
- Answer your questions and handle refund and privacy requests
- Measure and improve the Service, our website and our ads
- Show our ads to people who may be interested, and measure their results
- Keep the Service secure, prevent fraud and abuse, and fix errors
- Comply with our legal obligations, such as tax and accounting rules, and enforce our Terms of Service (bioage.app/terms)
3. How We Share Your Information
3.1 Service Providers
We share personal information with companies that provide services to us, under contracts that limit how they may use it:
| Provider | What it does for us |
|---|---|
| Cloudflare, Inc. (United States) | Hosts our website, assessment, member space and database |
| ITACWT Limited, operator of Systeme.io (Ireland) | Checkout, offer pages, customer records and marketing emails |
| Stripe, Inc. (United States) | Card payments |
| PostHog Inc. (United States) | Product analytics |
| Plus Five Five, Inc., operator of Resend (United States) | Sends member space sign-in codes |
3.2 Advertising and Analytics Partners
Meta Platforms, Inc. (Meta pixel) and Google LLC (Google Analytics and Google Ads) collect information through their tags on our website and funnel, such as the pages you visit, your device, your IP address and general events like a purchase. They may combine it with other information they hold about you and use it for their own purposes, including to show you ads on other websites and apps, under their own privacy policies. These partners may collect information about your online activities over time and across different websites.
3.3 Other Disclosures
We may also disclose personal information:
- When required by law, such as to answer a valid subpoena or court order
- To protect the rights, property or safety of BioAge, our users or others, including to prevent fraud
- To a buyer or successor if BioQuest LLC is involved in a merger, acquisition or sale of assets, who must honor this policy
3.4 Targeted Advertising
We do not sell your personal information for money, and we never sell or share your consumer health data. We do use the advertising tags described in section 3.2 to show our ads to people who may be interested and to measure their results. Under some state privacy laws, this use of personal information, such as your visits, device information and purchase events, may be considered “targeted advertising,” a “sale” or “sharing” of personal information.
4. Marketing Emails
If you give us your email address in the assessment or at checkout, we may send you marketing emails about BioAge, including reminders if you start but do not finish a checkout. Every marketing email includes an unsubscribe link. You can also unsubscribe by emailing contact@bioage.app. Unsubscribing does not stop service emails, such as purchase confirmations and sign-in codes.
5. Your Choices About Tracking
- Browser settings: you can block or delete cookies and clear local storage in your browser. Some parts of the Service, such as the member space, need essential cookies to work.
- Google Analytics: you can install Google’s opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
- Ad personalization: you can manage the ads you see in your Meta ad preferences (https://facebook.com/adpreferences) and Google’s My Ad Center (https://myadcenter.google.com), and through the industry opt-out tools at https://optout.aboutads.info and https://optout.networkadvertising.org.
- Do Not Track: our Service does not currently respond to browser “Do Not Track” signals.
6. How Long We Keep Your Information
- We keep your personal information until you ask us to delete it, so you keep access to your purchases and member space.
- We keep payment and transaction records as long as tax and accounting laws require, usually 7 years, even if you ask us to delete your other information.
- Consumer health data follows the retention rules in our Consumer Health Data Privacy Policy.
7. How We Protect Your Information
We use reasonable technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), access limited to the people who need it, and one-time sign-in codes instead of passwords. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights
You may ask us to:
- Access the personal information we hold about you and get a copy of it
- Correct inaccurate personal information
- Delete your personal information, subject to the legal exceptions in section 6
- Stop marketing emails (see section 4)
Depending on the state you live in, you may have additional rights under your state’s privacy law.
To make a request, email contact@bioage.app from the email address you used with us. We may ask you to confirm your identity, for example with a code sent to that address. You may also use an authorized agent who has your signed permission. We answer within 45 days, and may extend this once by 45 more days if needed, in which case we will tell you why. We will not treat you differently for exercising your rights.
If we refuse your request, you can appeal by emailing contact@bioage.app with “Appeal” in the subject line. We answer appeals within 45 days. If we deny your appeal, you may contact your state attorney general.
Rights over consumer health data, including withdrawing consent, are described in our Consumer Health Data Privacy Policy.
9. Children
The Service is for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us personal information, contact us and we will delete it.
10. Users Outside the United States
The Service is intended for residents of the United States. Your information is stored and processed in the United States, and by our checkout provider in Ireland.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it last changed. If we make material changes, we will tell you by email or with a notice on the Service before they take effect.
12. Contact
Address: BioQuest LLC, 75 E 3rd St, Ste 7, Sheridan, WY 82801, United States.
Email: contact@bioage.app